Navigate to "My Likeebuy" — "My Parcels", and click on "Request After-sales Service" for the corresponding parcel order. When making your request, please provide a detailed description of your issue. If the product is incorrect or damaged, please upload photos of the parcel packaging and the actual product. Our customer service team will respond within 24 hours upon receiving your request. Please ensure to apply for after-sales service within 7 days of parcel receipt or 45 days of shipment. Click here to view detailed instructions on the validity period of after-sales service requests.

1.Apply for after-sales service of parcels on PC

2.Apply for after-sales service of parcels on the APP

Friendly reminder: The delivery days are calculated based on calendar days, starting from the time the package is dispatched from the Likeebuy warehouse. If the logistics information indicates that the package has been signed for or delivered successfully and has been in this status for 3 days or more, the delay may affect your rights protection outcome.