There are three common abnormal parcel statuses during international logistics transportation: parcel delay, parcel loss, and parcel damage.

In response to parcel delays, none of the major logistics providers have announced corresponding compensation standards, meaning that no compensation is provided for parcel delays.

For the two situations of package loss and package damage, we will compensate according to the compensation standards of each route. You can apply for after-sales service or contact our online customer service to apply for compensation.

1. Measurement standard for compensation time limit: The calculation node is set at the point when the package is dispatched from the warehouse;

2. Operation time: January 1, 2025;

3. Compensation method: The user contacts customer service, and after the customer service verifies the situation, the compensation amount will be directly refunded to the user's account;

II. Disclaimer

1. Force majeure factors: including but not limited to: direct or indirect losses or damages caused by war, natural disasters (including earthquakes, cyclones, storms, floods, etc.), nuclear radiation, nuclear explosions, nuclear pollution, and other radioactive pollution;

2. The user is unable to provide the relevant evidence required for compensation;

3. The package was signed for normally during the compensation application period, exceeding the application compensation time limit (no inquiry or compensation claim within 7 days of package receipt or 45 days of shipment);

4. Those that are stolen or missing for unknown reasons after delivery;

5. If the delivered items contain goods that are not eligible for insurance or violate the regulations on prohibited or restricted items, they shall be confiscated by the competent authority or disposed of in accordance with relevant laws and regulations;

6. Loss or damage to the mail caused by the shipper's liability, intentional act, or negligence, or due to the inherent characteristics of the item being sent;

7. Other situations that do not fall under the scope of liability for compensation;